Something doesn't add up

Unfortunately from giving FADT rave reviews, I now have to resort giving FADT a negative review.

Fortunately, it is not an operational issue, that side of FADT is tops! It's the account department which cannot seem to get things in order.

I have been battling for awhile to get FADT to attend to my monthly premium query, without success. Vuyokazi says she doesn't know and will get back to me; still waiting two weeks on.

The problem is that every month I have different debit order amounts coming off my account, then I am told it is my problem that my account is in arrears!!! How can FADT even say that my account is in arrears when they don't even know the correct monthly premium to charge!!!!

All I want is to know is what my monthly premium is and I want a full recon of my account to be done, to validate if an outstanding amount is actually owing. But this is not possible for FADT.