So not impressed

<p>I took a new contract with ADT around November last year, as we had just moved in to our house. </p> <p>We were promised that a technician will come show us how the system works and that never happened. </p> <p>On the 20/03/2016 eventually someone came, was very kind to show us how it works.</p> <p>Beginning of November 2016(05/11/16) an amount of R530 was debited from my account, upon following up i was told its for the technician who came to show us how the system works. </p> <p>Thamo Phiri one of your customer relation agents took the matter up with Risky supervisor, i received an email back from the stating that i should be refunded the R530. up to this day, i have not heard anything from them, i have been calling and sending emails and no response.</p> <p> </p> <p>My case has been sitting with the below people</p> <p>NGEMA, VINCENT [Adt Security - Johannesburg]; MDLULI, VIOLA [Adt Security - Head Office]<br />Cc: NKUMANE, JANE [Adt Security - Head Office]</p> <p> </p> <p>I want my money back.</p>