So Much for trying to receive assistance in an emergency

On Thursday the 18th January at 1:46am, I had an intruder trying to access my property. I called the ADT emergency number 4 times with no answer. Eventually I called CAPs (who I do not even belong to) and they responded immediately.

I tried to log this with ADT and wrote asked for a response as well as to cancel my policy. A week later and I havve not had one response.