JR
Jack R

1 reviews | Active since Mar 2009

24 Jun 2016, 13:58

So much for security & peace of mind!!!!!!!!

<p>"ADT has over 2000 security officers who are ready to protect you, your family and your home so you can always feel safe and secure." This is a statement off the website..what a load of nonsense. It took the armed response vehiche 19min to get to my house. Signal recieved @ 10:24 they arrived @10:43- ******* got away with a "mounted" TV & had time to take jewellery from the room???so much time. It took me 20 minutes to get home a distance of 18km's. Where were they...I asked for reports from a Broonhilda Van Wyk who delibaterly chooses not to answer me since 15-06. Logged a complaint online 20-05, called the call centre 23-06 and still feedback, call or explaination. ADT must take some sort of accountabilty, i pay every month to be protected but lost valuables in return.</p>

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Replies (2)
Adt Security
Adt Security's reply24 Jun 2016, 14:14
Official

We apologise for the delayed response to your query/complaint. You will be contacted by someone who can assist you further.


Kind regards
Customer services

JR
Jack R's update27 Jun 2016, 13:02
Reviewer Update

Still no response 2 days later- terrible service for a so called security company!!!