So disappointed in ADT

I recently was victim of a home invasion. I had ADT installed on the 3 or November. I was feeling much safer... until I discovered that the main floor beam wasn't working. I first contacted ADT on Tuesday to repair the beam. They assured me they would phone me back. They didn't. I have contacted my representative and ADT again another 2 times. Still not even a call back to set up a time to fix the beam. So basically I am paying for a broken piece of plastic in the wall. I sure hope their response time to a crime is faster than their responce time to technical problems. DO NOT RECOMMEND!