Slow response

Last weekend received a call from Adt that my alarm was going off. I was not home, so asked them to investigate. Got hold of my sister, who had been at the house the whole time, and she said that the alarm did not even go off! After 20 minutes called Adt to ask why I have not received feedback from the patrol car. The patrol car had not even been to my house due to \high call-out volumes"!?What is the point of armed response if it takes that long to respond? ********* would have emptied my house in 20 minutes if it was a real emergency. <br> <br> Was promised a call from a supervisor - obviously that did not happen.<br> <br> Want to cancel my contract and move to a service provider that actually provides a service."""