Sloppy Response from Call Centre

<p>Since ADT started charging me for excessive responses, I can't help but notice how sloppy the call centre has become. Usually the call centre calls me a minute after they receive a signal from my alarm system; and then I can confirm or cancel in case it's a false alarm.</p> <p> </p> <p>Recently the call centre never calls, or if they do it's after hours of the alarm going off. Last night my alarm went off at midnight, they only called me at 2.30am! This morning my alarm went off at 9am, they haven't called yet and this has been happening more and more the last couple of weeks.</p> <p> </p> <p>I think what is happening here is that they give enough time for the security response to get to my house so that they can maximize their income from me out of the responses. In as much as I appreciate the fact that they still do come (albeit late) but the behavioural change is a concern to me. It aligns itself with ********* and ********** conduct.</p> <p> </p> <p>This must stop or I move my business!</p>