KA
Karin A
1 reviews | Active since Dec 2015
24 Jun 2024, 15:21
Silence
Somebody came in our yard and stole loose items from our lapa and trailer. I submitted an internet request for a quote on electric fencing. Kingsley from ADT Polokwane phoned me back, and said that he would come and do the quote later that day as he lives in my area. He never came! A week after that I phoned the Polokwane branch and requested a technician as we need to re-connect a beam and add another panic button. This was a week ago, and again I'm being ignored. On Friday I sent an email to the complaints department and you guessed it....silence!!!!!!! The only time I get any service from them is when my house alarm goes off. Should I press the panic button for service?????
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
25 Jun 2024, 07:18Dear Karin Adlam
Apologies for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you by our branch in Polokwane and have been resolved amicably.
Kind Regards
Fidelity-ADT
Apologies for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you by our branch in Polokwane and have been resolved amicably.
Kind Regards
Fidelity-ADT
Adt Security's reply25 Jun 2024, 07:18
Official
Dear Karin Adlam
Apologies for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you by our branch in Polokwane and have been resolved amicably.
Kind Regards
Fidelity-ADT
Apologies for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you by our branch in Polokwane and have been resolved amicably.
Kind Regards
Fidelity-ADT
KA
Karin A's updateReviewer Update
01 Jul 2024, 16:38So last week I received about 20 phone calls from various people at ADT Polokwane and Gauteng, promising installation of the panic button, reconnecting of the beam and a quote on electric fencing on Friday 28 June @ 15:00. Phuti was early, he did the walk through of my yard and promissed a quote by Monday/Tuesday. We'll see what happens... The technician pitched up at 16:58, without a panic button and said that he was only told to come and check that my system was working. Needless to say, before he could even reach for his ladder I told him that he was wasting my time and his, and sent him on his way. My cancellation email was sent today, and we'll be moving over to another security company.
KA
Karin A's update01 Jul 2024, 16:38
Reviewer Update
So last week I received about 20 phone calls from various people at ADT Polokwane and Gauteng, promising installation of the panic button, reconnecting of the beam and a quote on electric fencing on Friday 28 June @ 15:00. Phuti was early, he did the walk through of my yard and promissed a quote by Monday/Tuesday. We'll see what happens... The technician pitched up at 16:58, without a panic button and said that he was only told to come and check that my system was working. Needless to say, before he could even reach for his ladder I told him that he was wasting my time and his, and sent him on his way. My cancellation email was sent today, and we'll be moving over to another security company.
Adt Security's replyOfficial
02 Jul 2024, 08:00Dear Karin Adlam
We take note of your comment. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We take note of your comment. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply02 Jul 2024, 08:00
Official
Dear Karin Adlam
We take note of your comment. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We take note of your comment. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt