SIGNED CONTRACT *****

I installed my alarm system in October 2018. In December 2018 my keypad went dead after we had bad lightning. After 3 weeks to struggle to get someone out, they told me its a bcause of a power surge and luckily for them customer must pay. On my contract Ive signed WARRENTY AND GAURENTEE FOR 12 MONTHS AND REPAIR AT NO COST TO CUSTOMER. Even 2 consultants at headoffice spoke to me and confirm there is no costs untill October 2019. I do not know where to now. You signed something and they confirmed on voice recording and they just do not care if we are now unsave for this period when they try to sort out this mess