MR
Megan R
1 reviews | Active since Jun 2024
21 Jun 2024, 15:40
Sick and tired of fighting for my refund
Don't even deserve 1 star. The most useless accounts department that I've ever had to deal with. Been waiting over 2 months for a refund just to get told 'it's being escalated'. Eventually got through to Bruce Simpson who clearly didn't bother reading any of the hundreds of emails that were sent because after fighting with him, the amount that he decided to escalate for a refund wasn't the full amount. I'd steer clear of ADT-Fidelity. Rather support local, smaller security companies who offer way better customer service.
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Replies (4)
Adt Security's replyOfficial
21 Jun 2024, 16:02Dear Megan Van Rensburg
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind Regards
Fidelity-ADT
Adt Security's reply21 Jun 2024, 16:02
Official
Dear Megan Van Rensburg
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind Regards
Fidelity-ADT
MR
Megan R's updateReviewer Update
21 Jun 2024, 16:07The only person I'm interested in contacting me back is Bruce Simpson himself or possibly someon who is a little more competent from the credit control department. I'm sick and tired of speaking to your agents who haven't been able to resolve this matter. I have already spoken to Ali Adams as well as Hayley Murray, both of whom were of no help. It's simple: you debit my account AFTER I cancelled my contract (well in advance I might add). I demand a refund for what is rightfully mine.
MR
Megan R's update21 Jun 2024, 16:07
Reviewer Update
The only person I'm interested in contacting me back is Bruce Simpson himself or possibly someon who is a little more competent from the credit control department. I'm sick and tired of speaking to your agents who haven't been able to resolve this matter. I have already spoken to Ali Adams as well as Hayley Murray, both of whom were of no help. It's simple: you debit my account AFTER I cancelled my contract (well in advance I might add). I demand a refund for what is rightfully mine.
MR
Megan R's updateReviewer Update
21 Jun 2024, 16:09Of further note, your so called accounts department clearly likes to take a fat holiday and close up early on a Friday. I have phoned your *** number 9 times today and it just rings and rings. How useless
MR
Megan R's update21 Jun 2024, 16:09
Reviewer Update
Of further note, your so called accounts department clearly likes to take a fat holiday and close up early on a Friday. I have phoned your *** number 9 times today and it just rings and rings. How useless
Adt Security's replyOfficial
24 Jun 2024, 07:33Dear Megan Van Rensburg
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT
Adt Security's reply24 Jun 2024, 07:33
Official
Dear Megan Van Rensburg
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We take note of your comments. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-ADT