sick and tiered of been pushed from pillar to post

<p> </p> <p>This is now my second complaint about ADT in a matter of days, to refresh your memory the initial complaint was about my alarm not being installed into my new premises. now yesterday I eventually got hold of ADT (after they promised to call me and never did) and i was transferred to a manager who was of no help the manager firstly told me that my alarm has been connected and that they can see it active on the system, in turn i then asked him to please put it in writing that all is okay and email it to me he refused as he said he was not allowed to (in the same breath he said that he was going on leave and could not assist to test the system as he was leaving at 12). he did tell me that when i get home i should set the alarm off and ADT would respond (guess what after setting the alarm off and pressing the panic button NO ADT but instead EPR arrived to the rescue as they received the panic) they also mentioned to me that they (EPR) has no affiliation to ADT what so ever. </p> <p>i am a loyal client to ADT and have been paying religiously every month i have also been sitting without an alarm system for two months that i have been paying for which i expect paid back to me.</p> <p>So here is my solution to this nightmare either you guys sort this issue out at my convenience or please go ahead and cancel my contract with you as you clearly do not know about customer service (this means that no further pay in from my side! </p> <p>please respond at your early conveniance!</p>