Shockingly poor company!

After posting the below review on the 16/07/2018 I received a phone call and a promise that the finance department would contact me. Since then I have phoned on 3 occasions and on each of those my so-called credit controller is NEVER available nor a supervisor. This is beyond ridiculous after a total of 8 calls no one is ever available to get this issue corrected. RESOLVE IT TODAY! I will be laying a formal complaint with all governing bodies as well as my lawyer for your cost.

I had 2 properties with ADT. One was my private residence and one at my business. I sold my private residence in 2017 and canceled with ADT. In May 2018 I also canceled my business account as that property was also sold. Now in July 2018, I get a notification with ITC that there is an amount owing for R 1,500 with ADT. I phoned ADT to have the matter resolved and even though I don't owe them anything nothing happens. I have since escalated the matter and contacted them again and still, nothing happens. I am seriously unimpressed that your bad administration (Something that I had to take all the way to your CEO in 2011), is now influencing my credit rating. I expect this matter to be cleared within the next 48 hours and a letter stating that everything has been resolved or I will be forced to take the appropriate steps.

Yes, ADT did contact me just to tell me they have no idea why there is an amount outstanding with ITC. All I was informed once again was that the finance department would contact me. That's the same department that know would have contacted me on 2 other occasions. I want the amount removed from my name TODAY as I do NOT ow ADT a cent, how else would I have been able to close my accounts with you? And I want a letter stating the error from your side and that it has been cleared.