Shocking service

Contacted Port Elizabeth twice this Morning with no results from the Credit controller. I had a call during the week to make a payment of R2824.00 for work done due to loadshedding, told the man I was waiting for them to debit my account and he said I must go in and pay. Payment made 29/11 R2824.00. Wake up this Morning at 4h00 and they gave debited my account R3535.56, understandably this includes my radio fees and monthly instalment. Have been trying now since10h00 to get the Credit controller to phone me with no success. Was told I have to wait 7 days for the funds which has annoyed us as there is Water and Lights to pay as well. Must say the only decent service from ADT is the two gentlemen I spoke to on the phone earlier. URGENT.please.