Shocking service and horrific response times

I have on 08 February 2015, at 14h12, for a Call duration of 10m26sec, called and complained to who was advised to be the control room manager on duty, Wanelle. I advised that the during the early hours of the morning of 8 Feb 2015, our alarm activated. It took your control room almost 10min after activation to call and 45 min after the call, and still no response office, we went to bed!! Now, it has been well over a month and still no response from ADT regarding my complaint!! In the meantime we have now been burgled, in broad daylight, while I was in the house. Regrettably your service is shocking to say the least!! As an ex ADT employee, who was disciplined for not responding to a customer in 24 hours, I seem to find it absolutely shocking, that I have received such poor service!!<br> <br> You have until close of business today 26 March 2015 to response, or you leave me no further option but to address this matter with the local media!!<br> <br> HOPING for a prompt response!!!