Shocking Service

<p>I am seriously regretting my choice of ADT as my security provider! </p> <p> </p> <p>First, when moving into my property 6 months ago I had a tech come out and he assures me that my alarm is working 100%. 3 weeks ago I rush out the house and forgot to turn the alarm off, only to realize this when driving out the property. The alarm did not go off at all. </p> <p>I phoned through to the call centre, and get told that it is my fault now and I should have phoned through as soon as I picked up the problem!!!! Really is 1hr30m going to make a HUGE difference?</p> <p> </p> <p>Long story short, and numerous requests for a manager to contact me (no one did ever contact me) I get a tech out and he says that of the 16 zones on the control board only 8 work. He quotes to repair and fix all the dead zones and now the whole alarm is messed up!!!!!</p> <p> </p> <p>One of the main issues as well that I wanted sorted out was the windows which could be opened wide when alarm was set. I was quoted and told that the windows are connected to a dead zone and the new control box will sort them out. only to be told that he can’t fix the windows as they not wired up.</p> <p> </p> <p>He charged me for 3 remotes to do what my current remotes do, to arm and disarm my outside beams ( I need arm and disarm the alarm system) I now have less that 3 seconds to rush about 20 meters to turn the alarm off! </p> <p> </p> <p>The service and attitude I have received from the call centre was shocking! just attitude and non-willingness to assist. </p> <p> </p> <p>Apart from that the attitude my wife and I get from the monitoring staff is just as bad! </p> <p> </p> <p>I am very VERY tired of this and I what this sorted out now once and for all!!</p>