shocking service

<p>Firstly everytime my alarm goes off they tell me they can't check because the walls are too high - when they have a key for my gate - or should I say HAD because they lost is and never told me. This means I have been paying regularly for something they could not deliver. Also everytime my alarm goes off they don't phone me but the emergency contact. Today was the icing on the cake - apparently my alarm was going off - nothing happening here, no siren nothing. When I pressed the keypad it just screamed for 5 mins then went dead. I called ADT for help only to be told no-one can help me now they can only come after hours at an extra charge. In the meantime I am expected to pay for their service and I still have no alarm - really makes me feel safe. They are more about making more money than protecting their customers. I have now phoned an opposition company</p>