SHOCKING SERVICE!

<p>I signed up with ADT on the 25th of May, with the sales person Mark assuring me that if the system gave problems due to my cat, they would come and sort it out. It took them almost a month to get my system activated, after I had been between the technical department, who said they knew nothing about my installation, and the sales person who kept referring me back to the technical division. </p> <p> </p> <p>The first day after the alarm was installed it went off 5 times. I contacted the sales person to advise that the cat was giving a problem and that they needed to sort this out as promised and that I had never received the panick remote. He never did nothing about this until I threatened to cancel my contact, for which they want to hold me to a months notice!! </p> <p> </p> <p>I called the offices and asked to speak to a manager, who was then to call me back, but never has. I advised I was going away and needed it resolved before my departure, but to no avail. I was sent an sms whilst I was away for an appointment during my absence. On my return I have now called the technical department again and been advised that I will be charged a call out fee to sort it out. I now wait again for a manager to call me. PATHETIC! If this is their response to simple technical and administrative issues, I don't want to be in their hands during an emergency response!!!</p>