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Erica N

1 reviews | Active since May 2016

22 Oct 2019, 09:43

Shocking Service

ADT East London must be the worst to deal with, used my airtime waiting for someone in technical to answer their phone and after 2+ minutes hanging on, I get cut off. Phone again and again and nobody bothers to answer. Go through to a Gentleman in Cape Town and you could not get better service. Been with ADT for almost 19 years, never ever missed a monthly payment in all these years, but the service in EL office is shocking. Armed response and technicians are however wonderful and an asset to this Company.

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Replies (1)
Adt Security
Adt Security's reply22 Oct 2019, 11:39
Official
Dear Mrs Erica Nel

We thank you for bringing this to our attention. You will be contacted by our Customer Relations Officer as soon as possible to discuss further.
 
 Kind regards
 Fidelity-Adt