Shocking service

The most useless call centre agents, who don't listen but rather speak over you. We pay a huge amount every month(almost R700), but yet Adelaide that reports to a Lindiwe thinks what we are a joke. A technician was sent through, yet the alarm doesn't work only the panic button and mind you we were charged for the work done. When I dispute that because all along, we pay this huge amount with no service, im told the technician had to charge us but initially when my husband asked them to come through, a different consultant informed me that we would not be charged since we using an adt technician. Now all of a sudden we have to be charged 508.12 just for a call out plus whatever that needed repairs yet in the past 2 yrs they've never serviced our alarm. What a pathetic service. And Adelaide, I will be waiting for your call with an apology for your rudeness, i suggest adt take you back for induction, learn customer service again cause clearly you lost your touch. If you dont need your job, there are others out there who need that same job you dont respect. Learn to respect your customer, its because of us that you have a salary. If adt does not want us, let us know, there are other security company's ready to have us.