SHOCKING SERVICE!

This morning at 6:30 ADT contacted me to advise that the alarm in my building was activated. I asked them to send someone to make sure of there was a break in. I was advised by my staff that upon arrival at the office the alarm would activate every time that they open the front door. One of the staff had contacted ADT and advised of the problem. She was told that there would only be a tech available after hours. She advised that this is a place of business and no one would be able to open for the tech. She was then advised that we should just pull out the wires to shut the alarm off. After an argument with the call centre she spoke to a supervisor who told her that a tech would be at the office within two hours. Needless to say. No one has pitched. I have phoned three times and each time I am told by the operator that they will contact the tech, then they tell me that he does not answer his phone. Then they try the co-ordinator and she is never at her desk. I am at a loss!!! and ready to blow my top. We live in country where we are forced to have extreme security but the service is non existing.