Shocking poor service!!!!!!!!!

I app**** for an alarm 2 months ago. I had an alarm system with the previous company of which I cancelled. The sales agent came to my home to sign an agreement. The technician was supposed to come and install the radio but they never came. According to them they don't work on Saturday which was the only time that I will be at home. I was told that if they come on a Saturday they will charge an extra R2000 and I declined and told them to froget the whole thing. I called the customer service and requested to cancel the whole thing and they agreed. To my suprise there was a R193 that was deducted from my account which I have no idea what for because the installation never happened. Everytime when I call customer service to request my money back no one seems to be able to help me. I gat told that the credit controller who is handling my account is not in and the call is dropped. I have called several times with the same poor result. When I ask to speak to the manager the call is always dropped.

This is shocking service considering that I was about to trust these people to protect my home. I wonder what happens when you call for an emergency!! very scarry!! ADT is not reliable.