KS
Kerry S
1 reviews | Active since Mar 2019
26 Apr 2022, 09:24
SHOCKING CUSTOMER SERVICE!!
I am SHOCKED at the lack of customer service from this company! Since the 13th of April 2022, I have sent over 5 emails asking the same questions and not one person has done what I asked. I am lost for words!!
Helpful (0)
Replies (7)0
Replies (7)
Adt Security's replyOfficial
26 Apr 2022, 10:24Good Morning Kerry Shields
I'm in receipt of your above request and would like to assist. However, I cannot seem to trace your details given on our database.
Can you please send me your contactable cell number. I've tried calling the above number and it says " the subscriber is not available".
Please also briefly state what it is that you need assistance with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
I'm in receipt of your above request and would like to assist. However, I cannot seem to trace your details given on our database.
Can you please send me your contactable cell number. I've tried calling the above number and it says " the subscriber is not available".
Please also briefly state what it is that you need assistance with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Adt Security's reply26 Apr 2022, 10:24
Official
Good Morning Kerry Shields
I'm in receipt of your above request and would like to assist. However, I cannot seem to trace your details given on our database.
Can you please send me your contactable cell number. I've tried calling the above number and it says " the subscriber is not available".
Please also briefly state what it is that you need assistance with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
I'm in receipt of your above request and would like to assist. However, I cannot seem to trace your details given on our database.
Can you please send me your contactable cell number. I've tried calling the above number and it says " the subscriber is not available".
Please also briefly state what it is that you need assistance with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
KS
Kerry S's updateReviewer Update
26 Apr 2022, 10:37Good Day, My number is ***. I have asked numerous people at ADT for the following:
I hope you are doing well today. I sent this email to Viviana this morning and I haven't had any feedback yet. We are seriously considering cancelling your services as I've been asking for info since the 13th of April as per below BOLDED email below. I also see there is an increase as from the 1st of April which I do understand companies do but I don't think its fair when the paying client isn't receiving increases at their jobs. Also, these days times are extremely tough! What else can you offer to clients who aren't able to pay that amount?
On the 13th of April & 20th of April 2022, I sent emails to *** for assistance on our account. It's now the 22nd and no one has come back to me. I also sent Retanya a WhatsApp message yesterday, which was read but not rep**** to. I know people can get quite busy so i dont want her to get into trouble.
My request was for the backdated statements from December 2021 till now to be sent to my gmail and going forward, ALL statements need to be sent to the paying client, Mr Stephen Fourie - ***
Mr Fourie has also queried the amount of R412.07 that was deducted from his account on more than one occasion.
I would really appreciate it if you can ask the accounts department to please update their system and send me those statements as soon as possible so he can see why he was charged more than R350.
Many thanksKerry
I hope you are doing well today. I sent this email to Viviana this morning and I haven't had any feedback yet. We are seriously considering cancelling your services as I've been asking for info since the 13th of April as per below BOLDED email below. I also see there is an increase as from the 1st of April which I do understand companies do but I don't think its fair when the paying client isn't receiving increases at their jobs. Also, these days times are extremely tough! What else can you offer to clients who aren't able to pay that amount?
On the 13th of April & 20th of April 2022, I sent emails to *** for assistance on our account. It's now the 22nd and no one has come back to me. I also sent Retanya a WhatsApp message yesterday, which was read but not rep**** to. I know people can get quite busy so i dont want her to get into trouble.
My request was for the backdated statements from December 2021 till now to be sent to my gmail and going forward, ALL statements need to be sent to the paying client, Mr Stephen Fourie - ***
Mr Fourie has also queried the amount of R412.07 that was deducted from his account on more than one occasion.
I would really appreciate it if you can ask the accounts department to please update their system and send me those statements as soon as possible so he can see why he was charged more than R350.
Many thanksKerry
KS
Kerry S's update26 Apr 2022, 10:37
Reviewer Update
Good Day, My number is ***. I have asked numerous people at ADT for the following:
I hope you are doing well today. I sent this email to Viviana this morning and I haven't had any feedback yet. We are seriously considering cancelling your services as I've been asking for info since the 13th of April as per below BOLDED email below. I also see there is an increase as from the 1st of April which I do understand companies do but I don't think its fair when the paying client isn't receiving increases at their jobs. Also, these days times are extremely tough! What else can you offer to clients who aren't able to pay that amount?
On the 13th of April & 20th of April 2022, I sent emails to *** for assistance on our account. It's now the 22nd and no one has come back to me. I also sent Retanya a WhatsApp message yesterday, which was read but not rep**** to. I know people can get quite busy so i dont want her to get into trouble.
My request was for the backdated statements from December 2021 till now to be sent to my gmail and going forward, ALL statements need to be sent to the paying client, Mr Stephen Fourie - ***
Mr Fourie has also queried the amount of R412.07 that was deducted from his account on more than one occasion.
I would really appreciate it if you can ask the accounts department to please update their system and send me those statements as soon as possible so he can see why he was charged more than R350.
Many thanksKerry
I hope you are doing well today. I sent this email to Viviana this morning and I haven't had any feedback yet. We are seriously considering cancelling your services as I've been asking for info since the 13th of April as per below BOLDED email below. I also see there is an increase as from the 1st of April which I do understand companies do but I don't think its fair when the paying client isn't receiving increases at their jobs. Also, these days times are extremely tough! What else can you offer to clients who aren't able to pay that amount?
On the 13th of April & 20th of April 2022, I sent emails to *** for assistance on our account. It's now the 22nd and no one has come back to me. I also sent Retanya a WhatsApp message yesterday, which was read but not rep**** to. I know people can get quite busy so i dont want her to get into trouble.
My request was for the backdated statements from December 2021 till now to be sent to my gmail and going forward, ALL statements need to be sent to the paying client, Mr Stephen Fourie - ***
Mr Fourie has also queried the amount of R412.07 that was deducted from his account on more than one occasion.
I would really appreciate it if you can ask the accounts department to please update their system and send me those statements as soon as possible so he can see why he was charged more than R350.
Many thanksKerry
Adt Security's replyOfficial
26 Apr 2022, 11:10Thanks Kerry
Traced the reference number. Will escalate this to our Accounts department and ask Retanya to make contact with either Mr Fourie, or yourself to further discuss.
Kind Regards
Traced the reference number. Will escalate this to our Accounts department and ask Retanya to make contact with either Mr Fourie, or yourself to further discuss.
Kind Regards
Adt Security's reply26 Apr 2022, 11:10
Official
Thanks Kerry
Traced the reference number. Will escalate this to our Accounts department and ask Retanya to make contact with either Mr Fourie, or yourself to further discuss.
Kind Regards
Traced the reference number. Will escalate this to our Accounts department and ask Retanya to make contact with either Mr Fourie, or yourself to further discuss.
Kind Regards
KS
Kerry S's updateReviewer Update
26 Apr 2022, 11:26Ok, but as mentioned in my email, I sent her a WhatsApp message which was read and ignored. ADT's service is absolutely shocking!!
KS
Kerry S's update26 Apr 2022, 11:26
Reviewer Update
Ok, but as mentioned in my email, I sent her a WhatsApp message which was read and ignored. ADT's service is absolutely shocking!!
Adt Security's replyOfficial
26 Apr 2022, 11:46Hi Kerry
They have to make contact now because I follow up on them until they do and resolve the client's complaint.
Kind Regards
They have to make contact now because I follow up on them until they do and resolve the client's complaint.
Kind Regards
Adt Security's reply26 Apr 2022, 11:46
Official
Hi Kerry
They have to make contact now because I follow up on them until they do and resolve the client's complaint.
Kind Regards
They have to make contact now because I follow up on them until they do and resolve the client's complaint.
Kind Regards
KS
Kerry S's updateReviewer Update
28 Apr 2022, 11:58Hi. Retanya has sent me the backdated statements that I requested but I'm still waiting for accounts to confirm the 2 month free service and reduced fee of R350 which Charlton offered me last week Friday after my email complaint.
KS
Kerry S's update28 Apr 2022, 11:58
Reviewer Update
Hi. Retanya has sent me the backdated statements that I requested but I'm still waiting for accounts to confirm the 2 month free service and reduced fee of R350 which Charlton offered me last week Friday after my email complaint.
Adt Security's replyOfficial
28 Apr 2022, 13:18Hi Kerry
Will escalate this again and get them to answer you.
Kind Regards
Fidelity-Adt
Will escalate this again and get them to answer you.
Kind Regards
Fidelity-Adt
Adt Security's reply28 Apr 2022, 13:18
Official
Hi Kerry
Will escalate this again and get them to answer you.
Kind Regards
Fidelity-Adt
Will escalate this again and get them to answer you.
Kind Regards
Fidelity-Adt