JC
Jarryn C

1 reviews | Active since Apr 2012

28 Jul 2015, 14:51

Service sucks!!!

After numerous phone calls and queries regarding how to cancel my contract with ADT. I eventually get contacted back by Audrey Combrink, after sending emails and phoning into the call centre numerous times. I inform her that my contract is ending on the 1st of August and I also happen to be moving, therefore I do not want renew the contract and need a technician to come and take out the device on the 1st of August early morning. Only to be informed that I had to give a months notice (even though my contract is ending on the 1st of August) and therefore will still have to pay for the month even though I no longer want the service. Is this how your company forces clients to stay? Needless to say I have never received a contract and after I requested Audrey to email me one - she sends me a confirmation letter for cancellation 01/09/2015????<br> I told Audrey that I would call back after reviewing the contract. I have now attempted to contact Audrey numerous time, sent emails and requested to speak to a supervisor and every time there is no supervisors on the floor and no one gets back to me? and this is the security company that is there in case of an emergency???<br> <br> ADT service sucks!!!

0
Replies (1)
Adt Security
Adt Security's reply28 Jul 2015, 15:28
Official
Hello Jarryc01,

We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.

Kind regards
Customer services