SERVICE COMPLAINT

I recently contacted ADT Security (regrettable) regarding the installation of a household alarm system. I opted for the wireless system and paid the required R3500. The system was installed on the 28/7/2020 and within 2 hours thereof, the device alerted to a low battery – the device is plugged into a switched on and working power source. By the next morning, the device was off and hasn’t worked since. I made contact with the call center the following morning (29/7/2020) and was advised by Lindiwe that a technician would be sent out yet nothing transpired from that. I subsequently called again on Friday (31/7/2020) and another Agent advised that she has no idea what is going on with this matter as it is not updated on the system and she’ll escalate the call again. At 16:50 an SMS came through advising that a technician would attend to the issue yesterday (03/8/2020) the technician didn’t come!!! As stated, it is regrettable that I even considered this service provider as I am sitting with an inoperative device that is supposedly required to aid in my protection and ADT has sailed into the sunset with my money. I’ve made contact with the agent (Thulani) who referred me to the same call centre that isn’t of much assistance right now but more indicative of a culture that’s dismissive and commission driven with least consideration of client satisfaction. This is my last attempt at trying to get this resolved and if no resolution comes from this mail as of day end 05/08/2020, I will be referring this matter to the Consumer Commission with the intention of having the device removed from my house and my money returned.