Service and Feedback

<p>I am struggling from May 2016 to sort out my account. They increase my monthly fee with 19%. Yes 19%. I'm trying to get answers regarding the increase. Why are our telephone calls recording? No one listen to the conversations. No one return my calls neither emails. The supervisor telephone is busy from the day before yesterday. My same story to the consultant at the call centre, day after day. Is this ADT customer service?</p> <p> </p>