Service

Our alarm system faulted in January 2015 , contact the Service Centre and request that a technician must come out - requested what the amount will be and I've been told R228-00 and how will I pay. I've told them I'll do an EFT. On 02/02/2015 I've contacted the service centre and said to them the Invoice that I've got was made out for RR494-32 which was not the amount that I've been quoted on. The lady that I spoke to (Megen) said she will refer to the billing department. On 16/02/2015 I've contacted them again and spoke to Meagen and she also said that it will be send through. I've check my banking statements and I've saw that they put through a debit order for the amount of R494-33 through. I've asked them who authorise this on 20/02/2015 and they said sorry it is a fault from them and they will send it through for rectification. I've requested that somebody call me back with feedback, however no one is calling me or telling me what is going on. When I phone again today 23/02/2015, firstly I was cut off, when I phone back they told me that Vincent Gema haven't check his e-mails and he need to respond to me. As yet nobody has contacted me and I need to follow up with them