SERIOUSLY TERRIBLE SERVICE

FIRST OF ALL, MY HOUSE WAS ALMOST BROKEN INTO EARLY THIS MORNING. I THEN PRESSED THE PANIC BUTTON HOWEVER NO ONE RESPONDED. I HAD TO ACTUALLY CALL THE EMERGENCY LINE FOR ASSISTANCE. (WHAT WOULD HAVE HAPPEND IF THE BURGLARS WERE IN MY HOUSE ALREADY?)<br> <br> SECONDLY, I CALL THE CALL CENTRE FOR TECHNICAL SUPPORT AND FOR SOME TO AT LEAST COME OUT TO CHECK MY ALARM AND TO QUOTE ME ON EXTRA SENSORS. I HAD TO HOLD FOR 10 MINS BEFORE SOME ASSISTED ME , I THEN GOT A SMS STATING (KAREN PILLAY) WILL SEE ME ON THE 6th @ 9AM, WHICH IS UNACCEPTABLE BECAUSE I NEED SOMEONE THERE TODAY AS THE INCIDENT HAPPEND TODAY!!!!<br> <br> I THEN CONTACT THE CALL CENTRE AGAIN EXPLAINING THAT THE DATE ON THE SMS IS WRONG, THEY MAKE ME HOLD ON FOR A FURTHER 10 MINS ONLY TO TELL TELL THAT THE SALES CONSULTANTS PHONE IS OFF AND THEY CANNOT PROMISE THAT A TECHNICIAN CAN COME SEE ME TODAY!!! WHERE DOES THIS LEAVE ME AS A CUSTOMER???<br> <br> I HAVE LOST ALL FAITH IN ADT!!!! AND TO THINK YOU CALL YOURSELVES THE LEADING SECURITY COMPANY IN SOUTH AFRICA...YOUR SERVICE IS AS GOOD AS A JOKE!<br>