Serious delay in armed response

My alarm went off accidentally one morning (luckily) and I went to inspect what caused it to trip. I then missed the phone call from ADT, and received a voicemail from them saying they were sending a response team to investigate. As the process was already underway, I waited for the response team to arrive. THEY ARRIVED AN HOUR LATER. And did nothing more but ring the doorbell and asked who I was. Had this been a real emergency and my life was in danger, I'd have been left to my own devices for an hour. This is shocking and completely unacceptable. How are we supposed to rely on security companies and armed response if this is the service we get and pay for?