Seems like intentional lack of assistance

The Parkmore Community Association (PCA) recently changed security providers from ADT to 24-7 Security. Since ADT were notified that they were no longer the PCA's preferred supplier we have experienced nothing but shoddy service and lately zero response form their accounts department or senior management. Residents are in the process of terminating contracts with ADT and changing over to 24-7. The PCA is assisting residents with these terminations and ADT are doing nothing short of behaving in an immature manner and seemingly not terminating contracts that should be terminated and it appears as if they are intentionally trying to sabotage this process. We have emailed Eugene Govender and Pieter Venter and neither of them has responded to our emails. The result is that people who should have been cancelled are now receiving bills from ADT and some are now being contacted by debt collectors, all of which is highly unprofessional. It seems as though a directive has been given to staff by senior management no to co-operate and make this process as difficult as possible.