JJ
Jacques J
1 reviews | Active since Feb 2019
24 Feb 2025, 13:39
Security Service JOKE, but ZERO SERVICE LEVEL!!!
Unfortunately this is no minus -100 Service level absolute disgrace!!! Alarm went off, raced home 45min, get home no feedback from ADT at all!! what am I actually paying for? Your statement emails? DO NOT USE THEM!!!!!!!
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Adt Security's replyOfficial
25 Feb 2025, 08:01Dear Jacques Jordaan We apologize for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you with a Customer Services agent and have been resolved amicably. All processes as discussed have been put into place. Kind Regards Fidelity-ADT
Adt Security's reply25 Feb 2025, 08:01
Official
Dear Jacques Jordaan We apologize for only responding to the Hello Peter now. Have noticed that your concerns were discussed with you with a Customer Services agent and have been resolved amicably. All processes as discussed have been put into place. Kind Regards Fidelity-ADT