Security firm that does not take your safety seriously

Last Saturday I experienced technical difficulties with my alarm system. As I am an ADT client, I called them via their call centre to get technical assistance. I was assured that a technician would be sent out on that day and the technical supervisor will call me to confirm. I notified them that this is urgent as I cannot activate my alarm. I received no call and followed up again and promised a call back. Not surprisingly I received no response. I called twice on Monday and Tuesday this week and was promised to receive feedback and a technician would be sent out.

Unfortunately, I am still awaiting a call from ADT and the technical supervisors. No technicians have been sent to fix my alarm.

So much for ADT being concerned about my security. This is disgusting service.