Security but No Security

For years I trusted Adt but not anymore.My house was always secured by them and I even recommended them to friends and family.There was an incident that happened at my house on 13/08/2020 and assets were ******. Alarm went off after the ******s had left as per video recording. I voiced my dissatisfaction and was advised to sent an email. Its been over a month now and not even an acknowledgement of the complaint. The only call I received was regarding payment of which was an error on their side as they didn't debit my account. These are messages received before Incident:- "Fidelity ADT will continue to keep customers safe. This means our officers will still be on duty during the lockdown. Keeping you safe, securing your assets". "While you are on lockdown we are patrolling your streets to keep ********* locked down. Fidelity ADT keeping you safe, securing your assets". "Fidelity ADT united in the fight against COVID 19. We are ready to serve to keep the country safe. Keeping you safe, securing your assets". Our family is committed to keeping yours safe. Stay healthy, keep safe, while we do the rest Fidelity ADT. "Together we can keep each other healthier, safe and secure. Fidelity ADT keeping you safe, securing your assets". "These may be uncertain times, but you can be certain that Fidelity ADT continues to patrol and protect you and your community during the extended lockdown". If this was the case why were my assets not secured as they claim? Do I feel safe in their hands anymore? My answer is a definite NO.