Sarcastic and bad attitude

Hi, I do not believe in running to social media before attempting to resolve the issue with a Manager.I called ADT offices today and attempted to speak to a Manager but nobody would allow me to go through to one.I spoke to a person called Yolanda and although I insisted I wanted a Manager she repeatedly asked me why I wanted to speak to one.As far as I am concerned it has nothing to do with her and if I want to speak to a Manager surely this should not be constantly and repeatedly questioned.In the end, she put me through to the person who I wanted to complain about, who is Cyrilene Alberto.I was met with a very sarcastic attitude and was mortified by how she speaks to her customers.<br> I told her I wanted to complain about the fact that she ran the debit order early with me (again & incurring charges) and although I have been in CONSTANT comms with her regarding the payment of my account I do not appreciate the snotty sms that is being sent out telling me my account is \seriously"in arrears. <br> In one of our emails she told me to either authorise a re-run or do a cash payment then told me a completely<br> different"