Rude, no response

I wrote you this email on 15 June that you have not had the courtesy to respond to: I am currently in hospital post op and got a call at 07:42 from someone claiming to be from Fidelity saying that they were taking over my National account and wanted my email address. I am horribly drowsy and asked her to retrieve it from National as I can't verify this and I am still in hospital. Also, I have been a client of National for more 5 years, surely they have my email address.

Her response to me was stroppy. I finally gave it to your rude staff member. I got an sms later saying that the email bounced back. She spelled it wrong.

I called the number in the sms and asked to speak to Otterly as per the sms. The person who answered said that they don't know who that is.

What is happening?