Ridiculous billing

Good day<br> <br> On 11 August 2015 I phoned your customer line ***and I asked for someone to come to my house to move a sensor and a panic button. I was told that the call out fee is R211. <br> <br> The guy came on 12 August 2015 and to my surprise when I got home, I was charged a call out fee of R411 and labour fee of R411. There was nothing wrong with that equipment, they were to be moved to the other side of the room.<br> <br> You charge R500 for someone to come to my house and R500 for work which doesn't even take an hour.<br> <br> And now after I waited for the manager to call me on friday 14 August when I called today I was told that the R211 its for radio, I was very specific on my call so I don't understand how Lebo got confused.<br>