Response Time and Customer Service

Response Time<br> My home was burgled on the 30 Oct 15. The armed response conveniently got to the scene after the fact as normal. It is evident by the damage that the intruders had enough time to cause the damage and take our belongings.<br> <br> Customer Service<br> To date the 5 Nov 15 not a single senior manager called to see if everything is ok or what can be done BUT GUESS WHAT then send a sales person to sell me additional items and when i called the contact centre at 15h31 no manager was available to take my call they transferred me Amelia the control room supervisor who transferred me to technical and i was put on hold, hold, hold ????