RESPONSE TIME AFTER ALARM ACTIVATION

Yesterday 30 September 2015 at 13:32 my alarm went off, I received a call from the control room informing me that my alarm was activated. I requested that ADT must dispatch a response vehicle to inspect the property, as there is no one at home at that time. I returned home more than a hour later to inspect the property and to see what the cause of the activation was. I left home again at 14:44 after I was satisfied that nothing was wrong. When I left my property an ADT vehicle drove up to me saying that they have received an alarm activation and want to investigate One hour and twelve minutes later.<br> I reported this matter to the control room and demanded an explanation why it took so long for the response to arrive some managers refused to take my call. An excuse offer to me for the late response was because it was windy, what will happen if it rains or there is hail or snow? <br> This morning 1 Oct from 08:30 I was trying to speak to a manager to get an explanation, the phone either gets dropped or you are placed on hold for ever.