Responded to an intruder alert after 4hrs 30minute

I just want to thank ADT Security for their pathetic service which I pay them monthly for. My alarm went off at about 23:55 on the 8th of March 2015. Upon investigation I realised that an intruder must have triggered the beam outside. I got a call from a call centre agent named Nokuthula, if I remember her name correctly. She asked me if all was fine and I advised her that I think somehow might have tried to come in my yard and requested her to send someone to come have a look. She said the response team might take a while since it is raining and they are getting a lot of response calls. <br> <br> Little did I know that their security guard would only respond at about 04:20am on the 9th of March 2015. This guard came into the yard and of course triggered the alarm. I then asked him why it has taken over 4 and half hours for them to respond. His response was that he was only alerted that my alarm went off only two minutes before his arrival. I am so angry and disappointed at the lack of service and unprofessional behaviour of this company. I am definitely getting rid of them when my contract expires.<br> <br> My advise to anyone looking for a security company is that you stay away from ADT.