Resources you need, When you need them? Whatever!

I started the process of having alterations made to my alarm system around the 10th of April (I installed an all new alarm system in January). A sales consultant was at my house on the 14th of April and I paid for the alterations discussed on the 16th of April. <br> <br> The technician was scheduled to do the work on the 24th of April and after speaking to the person and explaining exactly what I need, he told me he would call me back. This never happened. He replaced a faulty DCS keypad and in the process, muddled the programming of the system which left the alarm in a totally non-functioning state. This meant that I had to cancel my plans for the long weekend (25 to 27 April) as I was not willing to leave my house without a working alarm system. I was told that a call out was scheduled for the 26th but, this person again seems to have ignored the fact that he was on call as he only came out on the 27th. The programming was fixed on the 27th, but to date no call backs have been received to schedule the rest of the work. I therefore would like to convey my absolute disgust with ADT and this farce they call service! <br> <br>