REQUESTING A REFUND FOR SERVICE I DIDN'T SIGN OR REQUEST FROM ADT FIDELITY FOR LSS SERVICE

I've been with ADT Security as far back as 2002, the service was for Radio response which was the cost of R399 every month, I recently realized LSS service was included in my bill and when confirming was LSS service I was informed by a employee at ADT that is was a charge for residents staying in boom gated area which I'm not, when I called them they informed me that I signed a contract which I requested from December till today end of January no contract could be produced, so I called requesting to refunded from 2002 till 2024 for this LSS service , when I called about the refund I was told the contract was canceled for 2002 and only started 2013, I asked for a contract again still nothing only a email which I wrote requesting for the LSS service to be cancelled cause I don't stay in a boom gated area and I requesting to be given information about who approved that my house was in a boom gated area, I was informed a manager responsible for Grasfontein Mr Erick, I call and requested to talk to him and my son ended up going to the offices and the gentleman was very rude to my son, I did manage to talk to him and he informed me the contract was not from 2002 but 2013, then later was informed it only started in 2018 meaning the company is trying but all means not to refund me from 2002 and also not from 2013 cause it's a lot of money that the company has been deducting funds from my account for service I didn't sign for, the company new it will be difficult to get bank statements from 2002 and 2013 from the bank cause it's archived cause I went to the bank and was informed. Now the company has changed and said the LSS service only started in 2018 to be deducted even though I had requested it to be cancelled but was never till 2024. They is proof of deduction of R1 276.80 on the 31 July 2017 and R663.51 on the same day. On the 31 January 2018 R689.14 was deducted, 31 March 2016 R610.01 was deducted and on 31 March 2014 two deduction took place R528 00 and R409.00. This concluded that LSS service was not deducted in 2018 and ADT Security is refusing to pay what is due to me, trying by all means to reduce the years they started so as to refund me less than what they took from me, I have written to PSIRA and Consumer Goods & Services Ombudsman. All I need is my refund not to be bul**** and intermittent by Mr Erick Becker and company ADT Fidelity