Repeatedly apalling response times

This morning it took FORTY FIVE MINUTES to respond to a break-in at our house whilst the burglars cleared out our lounge. I am disgusted at the level of service, what am I paying for?<br> <br> I've taken up complaints in the past regarding slow reaction time - sometimes up to 10 minutes just to call me after an activation - and after threatening to move my service was promised that things would get better and a supervisor begged me to give you another chance. What a mistake that was!<br> <br> Will be cancelling my service immediately and ill make sure that my friends and colleagues never give you their business. WOULD NOT RECOMMEND!!