Repairs and service JUMPING THE BUCK

I contracted ADT for my security system. They came to inspect and never tested the emergency button that was above my bed. I assumed it was in working condition. Never occured a situation to use it. ADT enforce you to sign up for 2 years. They then booked another call out to fix the emergency button. They replaced a very thin cable, I would say +-15m. NEVER QUOTED...ALSO DID NOT FILL IN THE LABOUR HOURS, HANDED ME AN ACCOUNT FOR R577.32 round off R580!!!!! The description on invoice IPDNSOOS R155 This is ridiculous to say the least. They force you to sign up for 2 years. You order&install security camera system for on a few bucks more R10 000. I spoke to a couple of friends and they all said the invoice is ridiculous. I discovered a button in downstairs bedroom, tested it myself to save another callout, it was NOT working. I explained to ADT I was not aware of this button but it is not working. The lady said she will send technician to fix, I stopped het on THE spot and said for anotherR580?? I have no problem to pay for few meters of thin cable or 15min labour but for R580 I will have it fixed with a 3rd party. Next I received a call from Gerald who explained that is how it works. Needless to say if this practise continue of ridiculous bills if a fault arise, I am counting 23months and few days left and will contract with another company. He then said the electrician will fix the emergency button at no cost. Punchline, they missed on inspection the emergency button and the bill to pay then was RIDICULOUS!! Lastly when I accidently pressed the panic button instead of the green button to open the gate for a builder, I had NOBODY FROM ADT CALLED. The builder said press panic button again. Nothing happened....after 12minutes, ADT called. The technician again had to come and check. He agreed yep it took way to long. He....immediately got the alarm, but I was called only 12min after second panic alert. Technician explained there must be some delay and fixed it. It is now more efficient!