REFUSES TO CLOSE OUR ACCOUNT AND REFUND US

My experience with ADT has been nothing short of horrific, with people who are responsible for getting the job done hiding behind the corporate curtain and blaming everything on "upper management"

We requested of an account to be closed in 2013 and the debit orders kept going off for that very account, every month since, even after the fact. Earlier this year, I was directed to a lady called Tebogo Kekana who promised to assist in closing the account and giving us a refund if I gave her proof that we did indeed request of the account to be closed back in 2013.

I provided the proof, to which she went mum. Everytime I e-mailed for resolution, she blatantly ignored my mails as the read receipt indicated. When I'd call requesting a response on the matter, she would say "higher management" needs to decide whether you get a refund or not "but I doubt they would refund you" - in a smug kind of way.

Everytime I called her, she would want me to retell the situation over and over again, and ask me to reforward e-mails I'd forwarded multiple times before.

I'm not sure why we're given the run around because it is clear that ADT did not close our account when we requested of it to be closed, and we want our money back. Simple.