Refuses to cancel contract

Item: Adt Security
Rating: 1
Author: Zaheera A

I signed a month to month contract and requested for it to be cancelled. Adt fidelity based in midrand, sends back an auto response email and no other response. I have also been in contact with a consultant and there's been no help. The alarm has been deactivated completely for over a month..and they are still charging me.

Helpful (0)

Replies (3)

Adt Security's replyOfficial

17 Aug 2023, 14:36

Dear Zaheera A

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Adt Security's reply17 Aug 2023, 14:36

Official

Dear Zaheera A

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt

Zaheera A's updateReviewer Update

22 Aug 2023, 01:42

Still no resolution

Zaheera A's update22 Aug 2023, 01:42

Reviewer Update

Still no resolution

Adt Security's replyOfficial

23 Aug 2023, 14:29

Dear Zaheera A

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt

Adt Security's reply23 Aug 2023, 14:29

Official

Dear Zaheera A

We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt