Refusal to cancel our contract

If I could give 0 stars I would. Our alarm went off and we asked them to respond to the alarm. They never showed up. We requested to cancel after that, and we have been fighting for almost 6 months to get the contract canceled without success. They either ignore our requests or say they will cancel it but never do. We can't even set the alarm from the app every day because the panel is always unresponsive, meaning we have to leave our house unarmed throughout the day. Do yourself a favour and NEVER get a contract with this company.