Refund: Still waiting

I have agreed on a contract with ADT in September this year. Before signing, I was promised that we would be getting 3 months free before we actually start paying the monthly fee.

At the end of September, a monthly fee was automatically deducted without consent given by me. I phoned the sales guy and advised him of the happening and he assured me that it will be sorted out. A day or two after he got back to me and told me that it will be easier to not refund the money and instead simply start paying at the end of Feb 2018 on which I agreed.

Come the end of Oct. the same fee was deducted and shortly after i made the sales guy aware of the happening. Again he assured me that it will be sorted out. An entire month elapsed and at the end of Nov. double the normal monthly amount was deducted from my account.

I decided to speak to someone at ADT who advised me that ADT will reburse me (after I said that i need the money and do not want to extend the not paying period) for both amounts deducted in Oct. and Nov.

To date i have not received any phone call (In fact, i prefer not to get one as this will just make me wait longer) or notification from my bank that the money has been paid.

This is totally unacceptable!!