GS
Grace S

1 reviews | Active since Jan 2023

27 Jan 2023, 09:31

Refund on ancelled servicesSKO00314

11 July 22 I cancelled my services with ADT, got confirmation of cancelation. August 25th the debit my account even more than what I use to pay. I queried the debit. 16 September I followed up on my refund.. I was told they processing the refund. 7th Oct enquired on the refund via email and phone call. 31st Oct I received email my refund will be processed in 15 to 20 days. No refunds yet its 27th Jan 2023. 12 Jan 2023 I send an email enquiring on my refund no one responded. ADT please refund me my money cause I cancelled my service and the new owner of the property also paid as they took over the services.

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Replies (1)
Adt Security
Adt Security's reply27 Jan 2023, 10:43
Official
Dear Grace S
 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt