Refund of admin + license fee -no service received

12/5/15: Signed with ADT + request quote for beam/control panel/remotes. Same day, missed call from ADT, no voicemail. 13/5/15: missed call from ADT, voicemail stating technician will be at my home next morning at 10am! This was not arranged with me and I was still waiting for quote. Phoned back to cancel the app and request salesperson phone me back. Later that day, salesperson tries to phone me 10 times after each other, but could not answer as I was in a meeting - how unprofessional, rather phone once and leave voicemail and I will phone back. 15/5/15: amount of R397 deducted off account (license/admin fee). However, on contract, ticked that this should come off together with first debit order (1/6/15). Very unhappy, especially since alarm hadn't been linked up! 21/5/15: received quote from salesperson, quote had no actual amounts in it! 22/5/15: received call to schedule app to link up alarm - I'm still waiting for the quote. Lady said she'll get salesperson to phone me. 27/5/15: still no call from salesperson, decided to cancel contract. Spoke to customer service and cancelled. Request refund of R397. 30/8/15: still no refund + no response from ADT following various emails!!