Refund Delay

<p>I paid for repairs to a transformer, that was still under warranty - silly me.</p> <p>The debit order taken by ADT went through immediately, without a problem.</p> <p> </p> <p>I then raised teh issue with their credit control department, who agreed that I should not have paid, and they would process a refund, which I would have today. (8 May 2017)</p> <p> </p> <p>So this morning, I phoned to check that all was still on track, only to be told "sorry, although it was supposed to be done, it hasn't been, and I must allow them another week OR TWO to resolve this"</p> <p> </p> <p>Are ADT not supposed to protect me from beihng ******? If so, why are they robbing me?????????</p> <p> </p> <p>Most useless, blame shifting, irresponsible bunch of *********** aresholes I have ever encountered!</p>