REALLY POOR service

Still awaiting my account to be credited with the exessive response payment, as well as the additional bank cost I had to paid for an overdrawn bank account because ADT decided to debit my account with the technical call out fee on a day other than my normal debit date - without my authorisation.

After 5 months of waiting for someone to rewire my alarm, different units of the technical department working on this case and 5+ technicians coming out to the house, still no one can change wires - which is giving false alarms. Last week after numerous attempts another technician is sent out to finally come and change the wires - and guess what...still not! Only installed a new radio because it will tell adt what exactly is the problem...and then today, another false alarm! and now what - still no service, still false alarms, still no way closer to the end of this horrible experience. having to serve 1 month notice in my contract to cancel - since that is what is in the contract- so why must the consumer uphold their side if the company cannot provide their side - which is service.

is someone coming to rewire the alarm? or should I just do it myself - which is really not that difficult to do

Hi,

Is someone going to contact me? As I also spoke to Louis in Technical - who would have referred the matter, still no feedabck from him either.

Further, after the false alarm was triggered last week, and I informed the command centre to only do a drive by and not enter the premises, otherwise I would start incurring exessive call out fees again - the RO did enter, and left my garder gate open - leading to my animals exiting my premises.

From Oct 2016 I am waiting for a technical to come and rewire, 5 call outs later - still no new wires. Can I get another technician out and forward ADT the bill? Or will ADT come and rewire?

Spoke to customer service - transferred to technical to explain the following, busy and will call back - still no one from technical to call me back and clarify how a story can change so much. How can it go from yes ADT is coming to rewire (5 technicians later still nothing since all of them is not capable of rewiring) then all of a sudden - we cannot rewire since it does not look like our technicians installed the system. We will need to come out and quote, then only rewire afterwards - another 2 days of leave to be taken. Why could ADT not see in Oct 2016 the system was not installed by them why only now? money making scheme? can technical please call and explain the sudden change in story. As the previous owner informed me that ADT did install the system - and not once did ADT inform me the system was not installed by them - all the technicians just walked around in the house, not even climbing into the roof - just 2. the others just walked around doing nothing

After the call from technical, the story changed again. They were never sent to rewire, only diagnose, and that false alarms takes time to fix. I informed technical, that walking through a house, not climbing into the roof, not looking at the radio, not touching any magnetic strips does not indicate a diagnostic approach to me - so therefore it will take time to fix - since no one is actually doing anything. Now again, I need to take off time from work, for them to come rewire - something I have been told they will do since Oct 2016. And not once did any technician even carry wire. How can I now be certain that the rewire will actually take place - and that the technician will not walk around again - doing nothing. And why did a new radio have to be installed - when the zone that is the problem has been indicated to ADT - and on all the invoices and complaints the zone is identified - the radio that was installed was purely to see the trouble zone - as per technical. So, is there no records on the system per client - indicating the issues? that the technicians were not aware of the zone? Technical do not work weekends or after 5 - but when can a client say no more taking leave for ADT to come out and do nothing, in the contract there are 2 sides, why must the client uphold theirs and give way for the technician’s time, but ADT cannot take accountability in that their technicians promise rewire 7 callouts later still no rewire - so when can the client say no more and take this matter further. Our time is just as important as a technician's time. We also have employers and contracts. We must keep taking time off, and the technician spent 20min, just walking around in the house, not looking at 1 wire. Since Dec I have been putting off to complain to PSIRA - but today was the final push to take further action.